Refund Policy

Effective date: January 1, 2026

This Refund Policy explains when and how QCarder (owned by ASTROSISTInc.) (“QCarder”, “we”, “us” or “our”) may issue refunds for purchases made through our website, platform, or authorized sales channels (collectively, the “Services”).

Because QCarder offers both digital services (such as subscriptions, virtual profiles, and team plans) and may offer physical products (such as NFC-enabled cards or accessories), this Policy covers:

• Refunds for subscriptions and digital services
• Refunds for physical products (where applicable)

1. Refunds for Subscriptions and Digital Services

1.1 General Rule
All purchases of subscriptions, plans, and other digital services on QCarder are generally non-refundable, except as explicitly stated in this Refund Policy or where required by applicable law.

Once a subscription term has started and access to the Services has been provisioned, fees paid for that billing period are not refundable.
1.2 First-Time Purchases / New Subscriptions
For first-time purchases of a paid QCarder subscription, we may, at our sole discretion, offer a limited refund window (for example, if you experience technical issues that we are unable to resolve).

If you believe you are eligible for a refund on your first purchase, you must:

• Contact us at billing@qcarder.com (or your actual billing email)
• Within [X days] of the initial purchase date (e.g. 7 or 14 days)
• Provide your account email, invoice details, and a brief explanation of the issue

• If your subscription renews, the renewal fee is non-refundable.
• To avoid being charged for the next period, you must cancel your subscription before the renewal date via your account settings or by contacting support with reasonable notice.

• Unused time in a billing period
• Downgrades in the middle of a billing period
• Partial use of features

• You will not be charged until the trial period ends, provided you cancel before the end of the trial.
• If you do not cancel before the trial ends, your subscription will start automatically, and the associated charges will apply according to your chosen plan.
• Charges incurred after the end of a trial are non-refundable, except where required by law.

2. Refunds for Physical Products (e.g. NFC Cards)

2.1 General Rule
For eligible physical products purchased from QCarder (such as NFC-enabled cards or accessories), we may offer refunds or replacements in specific cases, as described below.
All returns are subject to inspection by QCarder.

Your statutory rights (if applicable in your country/region) remain unaffected. 2.2 Wrong, Defective, or Damaged Items

You may be eligible for a refund or replacement if:

• The product arrives damaged,
• The product is defective, or
• You receive the wrong item compared to your order confirmation.

• 1. Contact us at support@qcarder.com within [X days] of delivery (e.g. 7 or 14 days);
• 2. Provide your order number and a clear description of the issue; and
• 3. Where requested, include photos or video showing the damage, defect, or error.

• Replace the item at no additional cost; or
• Provide a refund for the affected item(s).

• We cannot accept returns or offer refunds if you simply change your mind or made an error in the information/design you submitted.
• We may offer a refund or reprint only if:
  • WThere is a printing or production error clearly caused by QCarder or our production partners; or
  • The item arrives damaged or materially different from the approved proof (if applicable).

• Request submitted within [X days] of delivery (e.g. 14 or 30 days);
• Product being unused, in original condition, and in original packaging;
• You covering the return shipping costs, unless otherwise required by law.

• If approved, we will issue a refund for the product price (excluding original shipping, unless required by law).
• We reserve the right to refuse returns that show signs of use, damage, or modification not caused by QCarder.

• 1. Contact support@qcarder.com with your order number and reason for return.
• 2. Wait for return instructions and, where applicable, an RMA (Return Merchandise Authorization) or label.
• 3. Pack the item securely and ship it back to the address provided.

3. How Refunds Are Issued

3.1 Refund Method
Approved refunds will generally be issued using the same payment method you used for the original purchase (for example, the same card or payment provider), unless:

• that method no longer supports refunds, or
• another method is required by law or agreed with you.

• QCarder will typically process the refund within [X business days] (e.g. 5–10 business days).
• The time it takes for the funds to appear in your account depends on your bank or payment provider and is outside QCarder’s control.

• Check with your bank or card provider; then
• TContact us at billing@qcarder.com with your refund confirmation details.

• a partial refund (for example, if only part of an order is affected); or
• an account credit (e.g. credit balance for future QCarder services), where appropriate and agreed.

• we will update the “Effective date” at the top of this page; and
• where required or appropriate, we may provide additional notice (for example on our website or via email).

• Billing & refunds: billing@qcarder.com
• General support: support@qcarder.com

• your full name,
• your account email or organization name, and
• your order or invoice number,