Shipping & Delivery Policy

Effective date: January 1, 2026

This Shipping & Delivery Policy (“Policy”) explains how QCarder (owned by ASTROSIST Inc.) (“QCarder”, “we”, “us”, or “our”) handles shipping and delivery of physical products associated with QCarder, such as NFC cards, tags, accessories, and any other branded hardware (collectively, the “Products”).

This Policy applies to orders placed through:

• our official QCarder website, and
• any other sales channels operated directly by QCarder, unless we state otherwise.

1. Order Processing Times

• Standard processing time
• We generally process orders within [X–Y business days] after successful payment and order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Personalized / custom Products
• For custom-printed or personalized NFC cards and accessories, processing may take longer to allow for design, printing, and quality checks.
• Typical processing time for custom items is [X–Y business days], starting from the moment:
  • we receive final artwork/approval, and
  • payment has been successfully completed.
• Order confirmation
• After you place an order, you will receive an order confirmation email with a summary of your purchase.
• Once your order has been processed and handed over to the carrier, we will send a shipping confirmation email that may include tracking details (where available).
• Exceptions
• During peak periods (such as promotions, holidays, or product launches), processing times may be slightly longer.
• If there is an unexpected delay or an issue with your order (for example, stock availability or address problems), we will make reasonable efforts to notify you using the contact information provided at checkout.

2. Shipping Methods and Delivery Times

Shipping methods

• We use one or more reputable carriers (e.g. national postal services and/or courier companies) depending on your shipping address, order size, and selected service at checkout. Available options (such as standard or express) will be shown before you complete your order.

• Delivery time is calculated after your order has been processed and handed over to the carrier. Typical estimates are:
• Domestic (same country as fulfilment): approx. [X–Y business days]
• Regional (neighbouring countries/region): approx. [X–Y business days]
• International: approx. [X–Y business days/weeks]
• These are estimates only and actual delivery times may vary based on carrier performance, destination, customs processing, and local conditions.

• In some cases, we may ship items separately (for example, if part of your order is custom-printed and another part is ready to ship). You will not be charged extra shipping fees for split shipments that result from QCarder’s internal fulfilment process.

• Orders are typically fulfilled from [insert main fulfilment country or region]. For operational reasons, we may also ship from other warehouses or partners where appropriate.

• Carriers usually deliver on business days only. Weekend or public-holiday delivery is not guaranteed unless explicitly offered at checkout by a specific service.

3. Shipping Zones and Restrictions

• Where we ship
• We currently ship QCarder physical Products to:
• [List your primary countries/regions here – e.g. USA, Canada, EU, UK, GCC, etc.]
• The list of available destinations may change over time and will be reflected at checkout. If your country is not shown, we are not able to ship there at this time.
• Address requirements
• Please provide a complete and accurate address, including building, floor, unit number, postal/ZIP code, and a valid phone number.
• We do not ship to P.O. boxes, parcel lockers, or military addresses where the carrier does not support delivery.
• Restrictions by carrier or law
• Some locations may be subject to carrier limitations, local import rules, or sanctions/embargoes.
• We reserve the right to decline or cancel orders shipping to destinations where delivery is not possible, unlawful, or commercially unreasonable. In such cases, we will notify you and refund any amounts already paid for Products we cannot ship.
• Remote or hard-to-reach areas
• Delivery to remote or hard-to-reach locations may take longer and/or incur additional surcharges from the carrier. Any such surcharges, where applicable, will either:
  • be shown at checkout, or
  • be communicated to you for approval before we ship your order.

4. Shipping Fees and Free Shipping Thresholds

• Shipping fees at checkout
• Shipping costs are calculated based on destination, shipping method, and order size/weight.
• The final shipping fee will always be shown at checkout before you confirm and pay for your order.
• Free shipping (if applicable)
• From time to time, we may offer free or discounted shipping to certain countries, for specific products, or above a minimum order value (e.g. orders over [X]).
• Any free-shipping thresholds or promotions will be clearly indicated on our website or at checkout and may be time-limited or region-specific.
• Duties, taxes, and extra fees
• Unless explicitly stated, shipping fees do not include any customs duties, import taxes, or local handling fees charged by carriers or authorities in your country.
• These charges, where applicable, are your responsibility (see also the Customs section below).

5. Order Tracking and Delivery Status

• Shipping confirmation
• Once your order has been dispatched, we will send you a shipping confirmation email to the email address provided at checkout.
• Where available, this email will include a tracking link or number so you can monitor the progress of your shipment.
• Tracking availability
• Some low-cost or untracked services may not provide full tracking updates. In such cases, we will still provide the estimated delivery timeframe, but detailed tracking may not be available.
• Delivery confirmation
• A shipment may be marked as “Delivered” by the carrier when:
  • it is delivered to your mailbox or doorstep, or
  • it is received by someone at your address, or
  • it is delivered to a pickup point (where applicable).

6. Customs, Duties, and Taxes (International Orders)

• Import duties and taxes
• For orders shipped outside of our fulfilment country, your shipment may be subject to customs duties, import taxes, and handling fees charged by your local customs authority or the carrier.
• These charges are not included in our product prices or standard shipping fees (unless explicitly stated) and are your responsibility.
• Customs clearance
• Customs procedures can sometimes cause delays beyond our estimated delivery times.
• QCarder is not responsible for delays caused by customs inspections, local authorities, or additional documentation requirements.
• Declared value and documentation
• We are required to declare the true value and nature of the Products on customs forms and commercial invoices. We cannot mark shipments as “gift” or undervalue them for customs purposes.

7. Incorrect Addresses and Undeliverable Shipments

• Customer responsibility for address accuracy
• You are responsible for providing a complete and accurate shipping address at checkout.
• Please double-check your address, contact details, and any delivery instructions before submitting your order.
• If the address is incorrect or incomplete
• If a package cannot be delivered due to an incorrect, incomplete, or outdated address provided by you, the carrier may:
  • return the package to us, or
  • discard the package (depending on local rules and service type).
• Re-shipping fees
• If an order is returned to us due to an incorrect or undeliverable address, we may:
  • contact you to confirm a correct address, and
  • charge an additional shipping fee to re-send the package.
• No refund for non-returned undeliverables
• If the carrier does not return the package to us (for example, it is destroyed or lost due to undeliverability), we may not be able to refund or replace the order, depending on the circumstances and carrier policies.

8. Delayed, Lost, or Stolen Packages

• Delays
  • While we aim to meet the estimated delivery timeframes, delays can occur due to:
    • carrier issues,
    • customs clearance,
    • extreme weather, or
    • other events outside our control.
  • QCarder is not liable for such delays but will assist you in contacting the carrier where possible.
• Packages marked as delivered but not received
  • If tracking shows a package as “Delivered” but you have not received it:
    • check with other occupants at your address, neighbours, or your building management;
    • check any safe places or pickup points where it might have been left;
    • contact the carrier directly using your tracking number for more detailed information.
• Reporting a lost or stolen package
  • If you still cannot locate the package, please contact QCarder at [support@qcarder.com] within [X] days of the marked delivery date.
  • We will review each case individually, may open an investigation with the carrier, and will determine on a case-by-case basis whether a replacement or partial refund is possible.

9. Damaged Items on Arrival

• Inspect your order upon delivery
  • Please check your package and Products as soon as you receive them. If items are damaged, defective, or incorrect, let us know promptly.
• How to report damage
  • Contact us at [ support@qcarder.com] within [X] days of delivery and include:
    • your order number,
    • a description of the issue, and
    • clear photos of the damaged packaging and Product.
• Resolution
  • Once we review your claim, we may:
    • send a replacement Product,
    • offer a partial or full refund, or
    • propose another reasonable solution,
    • depending on the nature of the damage and Product availability, in line with our Refund Policy.

10. Changes, Cancellations, and Address Updates

• Order changes and cancellations (before shipping)
  • If you need to change or cancel your order (including updating quantities, products, or variants), please contact us atsupport@qcarder.com as soon as possible.
  • We can generally modify or cancel an order only before it enters processing or has been handed over to the carrier. Once the order is in fulfilment or shipped, changes may not be possible.
• Address updates
  • If you entered the wrong address or need to update it, contact us immediately at support@qcarder.com with your order number and the correct address.
  • If the order has not yet shipped, we will update the address where possible.
  • If the order has already been dispatched, address changes may not be possible, and we may:
    • ask you to contact the carrier directly, or
    • wait for the package to be returned and then arrange reshipment (additional shipping charges may apply).
• After shipping
  • Once your order is shipped, cancellation is generally not possible. Any returns or refunds will be handled under our Refund Policy (if applicable).

11. Changes to This Shipping & Delivery Policy

• We may update or modify this Shipping & Delivery Policy from time to time, for example to reflect:
  • changes in our carriers, fulfilment partners, or shipping methods,
  • expansion into new regions or markets, or
  • changes in applicable laws or logistics conditions.

• When we make changes:
  • we will update the “Effective date” at the top of this page; and
  • where appropriate, we may provide additional notice on our website or at checkout.

• Your continued placement of orders after the updated Policy is posted will be taken as your acknowledgment of the updated terms.

12. Contact Information

• If you have any questions about shipping, delivery, or the status of your order, you can reach us at:
  • 📧 General support / order inquiries:
  • support@qcarder.com
  • 📧 Billing & refunds (if separate):
  • billing@qcarder.com (optional – add only if you’ll use it)

• When you contact us about an order, please include:
  • your full name,
  • your order number, and
  • any relevant details (such as tracking number, photos for damage, or a description of the issue),

• so we can assist you as quickly and efficiently as possible.